Your Questions and Our Answers

I can't add shirts to the cart.

Make sure you are picking an OPTION not the Category title. MENS STYLES, WOMENS STYLES, etc are NOT choices, that the is the title of the group. Pick Reg Men's, Women's Long Sleeves, etc...

You MUST allow cookies to be stored on your computer or we can't put shirts in the cart.  No program can.  Also, if you have a cookie blocker, turn that off.

 

How long will it take to get my order?

Orders ship out within 2-3 business days, unless you pick UPS or Priority mail then it ships out the next business day. Will be there in about 2-5 days afterwards We will e-mail you a tracking number when it ships (check your spam folder if you don't get it). If you need your order fast, use UPS or Priority Shipping. Priority and UPS is shipped out the next business day. For international orders, it can take 1-4 weeks to get there. It has been shipped...and will get there soon....

Do I pay tariffs I am an International Buyers

Depending on your delivery location, country, and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order, and you will be required to pay them to receive your package. This is something beyond our control. We can not mark it as a gift.

I want to send as a gift, can I?

Our receipts don't include prices. You do not need to do anything special. Marking as a gift for overseas purchase does not avoid taxes.

What is a regular tee? What is the difference between reg tees and a ring spun tee.

Regular tees are just like most tees out there. They are made by Gildan. Ring Spun is a SUPER SOFT cotton that is more of a slimmer fit. I normally wear 1 size larger when i wear Ring Spun shirts. Check the size chart for your size. These are preshrunk shirts. Most are 100% cotton. Click on a design and SCROLL down for details on shirts..

 

What is a women's casual tee? 

Women's causal is more like a men's regular tee but cut for a female.  

Are the shirts good quality?

Yes!! We use 100% cotton, heavy duty t-shirts (Ash is 90/10 due to the blend). The designs are professionally silk screened. Most of the men's reg shirts are Gildan up to 5xl.  

What methods of payment can I use?

We accept Paypal, Visa, Mastercard, American Express and Discover. We do not accept checks or money orders.

Do you have a catalogue you can send me?

Sorry, since we offer over 1100 designs and are constantly adding new designs, a catalog would be obsolete right away. For this reason, our assortment can only be viewed on-line.

Can I return or exchange an item?

Yes, We accept both refund and exchanges. Shipping is not refundable and refunds without an exchange are subject to 50% restocking fee. There are no returns on holiday shirts or seasonal shirts. Size/Color change only. There is a 30-day limit for exchanges we do make exceptions for Christmas time, orders done from Oct 1st - Dec 15th can be return/exchanged UNWORN by Jan 15th. If there is a mistake that we made with the shirt or your received the wrong shirt, we will fix it. No worries, no restocking fees if it is our fault.    

Why do you charge sales tax in my state?

Most states now require us to collect sales tax. We do so by law.

Do you have a size chart?

Yes, our shirts are pre-shrunk and TRUE TO SIZE, you can check out our size charts by clicking the size chart tab on the product pages below each design.

Do you offer wholesale prices?

Yes, email us at warehouse@rktshirts.com

 

How much are your shipping charges?

Right now we are offering free shipping. UPS and USPS/international costs are calculated at checkout.

Do you ship internationally?

We ship all over the world. If you do not see your area listed, we don't ship to you at this time.

There is an issue with my order. How do I get it fixed?

Let us know if there is a issue by choosing the appropriate choice on our CONTACT US page. We will check it out and if we find a problem, we will fix for you. We may ask for a photo to save time. We will do whatever it takes to correct the issue.  

How can I contact you?

The fastest way to get a fast reply is via email. If you need to communicate via phone, you can call us at 704-987-1687 M-F 8am – 5pm EST.

Can I cancel and order once it has been processed and paid for?

Sorry, the system is automated, and all orders go into processing immediately.  EMAIL is the best way to get us to change a size or color.  

Do you "buy" design ideas for your site?

We do not pay for design ideas.

 

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